Is Cash On Delivery (cod) available?
Yes! COD is available for orders below INR 3000 on all serviceable pin codes.
How can I cancel/change address in order before it has been shipped?
Upon placement of the order, a confirmation message containing the address details will be sent to you via WhatsApp, providing you with the option to make any necessary address modifications. In case you have not received this message, please do not hesitate to contact our customer care support at +91 9900008413. Please note that you cannot change the address once the order is processed.
How do I track my order?
To track your order, kindly Click here
What do I do in cases of failed delivery?
In case the delivery gets failed, kindly write an email with your concern to ‘firstname.lastname@example.org’
How long will my order take to arrive?
Normally, the order will take about 3-5 business days to reach metros and Tier I cities. However, for certain pin codes, it may take a bit longer. If there is any delay, please write to us at 'email@example.com'.
How would I know if my order is placed?
After you place an order, we'll send a confirmation to your registered email address. Additionally, we'll let you know when your order is processed.
What happens if my shipment does not get delivered on time?
If your order doesn't arrive within the expected time frame, you can contact us at 'firstname.lastname@example.org'. We'll do our best to ensure it gets delivered as soon as possible.
Are there any shipping charges on delivery?
We offer a 100% free delivery on all our orders.
Return & Refund
How do I return a product?
If you wish to return a product, please access the returns section on our website or Click hereto initiate a return request for your order. Remember to pack the product back in its original packaging, including any tags, and hand it over to our courier person. Once we receive the product in our warehouse and verify its condition, we will proceed to issue a refund.
Are there any additional charges for returns/exchange?
We are pleased to provide a 100% free return/exchange service for initial requests. However, if a return/exchange request is made for the same order more than once, a nominal fee will be applied.
I have received a damaged/defective/wrong product in my order, how should I proceed?
While we make every effort to ensure accurate and timely product delivery, in rare instances where you receive a damaged/different or incorrect product, we kindly ask you to visit the returns section on our website or Click here to raise a return request for the wrong order. Additionally, we request that you email us a photograph of the incorrect product received at 'email@example.com'.
Within how many days of purchase can I return my order?
The return request should be initiated within 10 days from the date of delivery.
I have requested a return/exchange, when will I get my refund/exchanged product?
Regarding return/exchange, the reverse pick up will be scheduled within 3-5 days after you place the request. Once the product reaches our warehouse, it will undergo a thorough quality check. Upon successful completion of the quality check process, the refund for returns or the exchange process will be initiated within 72 hours. If you need any further assistance, please don't hesitate to contact us at 'firstname.lastname@example.org'
Can I return part of my order?
You have the option to initiate a return at the product level. If your order consists of multiple products, you can create a return/replacement request for each individual product. However, please note that if the order was placed using any coupon codes, the entire order must be returned as a whole.
Are there any cancellation charges?
There are no separate charges for canceling an item or the complete order.